What is a quality management system?

A quality management system involves the way in which a particular organization directs and controls the activities of your business that are related to quality. A system should be carried out not only for certification, but must investigate what essential aspects of the organization are associated with quality. This management system includes organizational structure, together with the planning, processes, resources, all necessary documents to achieve the objectives of the organization in order to provide improved products and services and meet customer requirements.

The quality management system is important not only for big companies but also for small businesses of any item. It is also used in all aspects of management as well as marketing, sales activities and financial management. Each company has its management structure and that should be the basis on which this system is built. Any standards (eg ISO 9001) will establish what we must do as an organization but the way we do it is faculty of each organization. All quality management system must be designed to meet key objectives such as improving customer satisfaction, open market opportunities, maintain a certain quality of offered products and services, improve the performance of business productivity, etc.