In this self-paced, hands-on course you will examine financial decision-making tools and techniques. As you learn the importance of good financial planning and financial goal-setting you will also learn how to create financial statements and prepare budgets. Throughout this course you will be introduced to topics such as consumer credit, student loans, insurance, investments, savings, planning for retirement, and estate planning.
Customer Service you will learn how companies can develop customer loyalty and address personalized customer needs. You will apply concepts learned to real-world scenarios and learn how to recapture previous customers and acquire new ones through effective relationship-building strategies. Online communication tools and call center strategies will also be examined.
This course approaches “managing the innovation process” through five levels of analysis: individual, team, network, organizational, and industrial. At each level of analysis, particular attention is given to the conditions under which innovation processes succeed and fail. The weekly readings consist of a mixture of book chapters, journal articles, and cases, and an online forum will be used for further discussion of the required readings outside of class.
This course will give students an introductory overview of management theory, management functions, organizational structure, daily management responsibilities, ethics, and current management tools and resources. Theoretical concepts will be illustrated with practical application to real-world management problems and scenarios.
This course provides students with concepts, techniques and tools to design, analyze, and improve core operational capabilities, and apply them to a broad range of application domains and industries. It emphasizes the effect of uncertainty in decision-making, as well as the interplay between high-level financial objectives and operational capabilities. Topics covered include production control, risk pooling, quality management, process design, and revenue management. Also included are case studies, guest lectures, and simulation games which demonstrate central concepts.
Subject focuses on management principles, methods, and tools to effectively plan and implement successful system and product development projects. Material is divided into four major sections: project preparation, planning, monitoring, and adaptation. Brief review of classical techniques such as CPM and PERT. Emphasis on new methodologies and tools such as Design Structure Matrix (DSM), probabilistic project simulation, as well as project system dynamics (SD). Topics are covered from strategic, tactical, and operational perspectives. Industrial case studies expose factors that are typical drivers of success and failure in complex projects with both hardware and software content. Term projects analyze and evaluate past and ongoing projects in student’s area of interest. Projects used to apply concepts discussed in class.
Guide tailored to helping you get started with Microsoft Excel 2007.
Microsoft Excel 2007 is a spreadsheet application written and distributed by Microsoft for windows. It features calculation, graphing tools, pivot tables and a macro programming language called VBA. This guide will get you started working with Excel 2007 and covers: Data entry & formatting Using formulas & functions Presenting data with charts Database features in Excel.