Conflicts are bound to arise in any situation in which there are two or more people involved. The workplace is no exception, especially given the collaborative or competitive nature of most of the tasks which work usually involves. This is why we need to accept the normality of conflict and learn ways in which we can resolve them quickly and efficiently. It’s vital that both parties understand the need to solve the conflict in a mutually satisfactory manner, and put effort into actually doing so. This is why we hope the following information will be of help to you or your friends in defusing conflicts:
1. Prevent and deal with conflicts quickly
Like with any other problem, prevention is the solution. Understanding, identifying and addressing potential conflicts in a decisive manner means you’ll have fewer conflicts to deal with. If a conflict cannot be prevented for any reason, the best course of action is to confront the other person as soon as possible, in an assertive manner, in order to find a solution to the problem before the conflict becomes more severe.
2. Change your perspective
All people want something from a situation, and often a conflict is reached because they feel they can’t get what they wish. This is why it’s useful to help people achieve their goals – that goes for conflict resolution too. Try to find a solution which helps both of you reach your objectives.
3. Choose your battles
Often people get in a conflict for the sake of conflict, not because the end result matters to them. Before jumping in, consider if the conflict is worth the emotional resources and time you are going to likely waste.
4. See the opportunities behind the conflicts
Every conflict is a learning opportunity. Different points of view can lead to innovation if the parties are stimulated to collaborate instead of compete. Conflicts are also a great way to improve your standing with the other party – because by finding a mutually beneficial solution you show your respect for the other person’s point of view.