What is a quality management system?

A quality management system involves the way in which a particular organization directs and controls the activities of your business that are related to quality. A system should be carried out not only for certification, but must investigate what essential aspects of the organization are associated with quality. This management system includes organizational structure, together with the planning, processes, resources, all necessary documents to achieve the objectives of the organization in order to provide improved products and services and meet customer requirements.

The quality management system is important not only for big companies but also for small businesses of any item. It is also used in all aspects of management as well as marketing, sales activities and financial management. Each company has its management structure and that should be the basis on which this system is built. Any standards (eg ISO 9001) will establish what we must do as an organization but the way we do it is faculty of each organization. All quality management system must be designed to meet key objectives such as improving customer satisfaction, open market opportunities, maintain a certain quality of offered products and services, improve the performance of business productivity, etc.

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What is total quality management?

The total quality management is basically an approach that seeks to improve the quality and performance, in order to meet customer needs. This can be achieved by combining all processes related to quality in the same campaign. You try to monitor all quality measures used by a company, including the quality of management and development, quality control and maintenance, quality improvement and assurance of it. This type of management has experienced an evolution in quality methods that were developed during the First World War. During the war, large manufacturing efforts that often produced poor results were performed. To avoid this, quality inspectors were used in the production line to ensure the level of faults has fallen.

The total quality management became more common after the First World War, which involved incorporating a statistical quality control. When they could not substantiate all items, the quality of a sample was examined. For the 70s, the concept of total quality was discussed. It was seen as quality control of the whole company, which incorporated all employers, officers and employees. It emerged a new era in regard to the evolution of total quality management. This new era of quality control became known as Total Quality Management, which was used to describe many strategies and techniques focused on quality.

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